Get the Guide to Seamless Omni-Channel Customer Experiences: Download Cirrus’ exclusive tip sheet to learn how robust ...

Technology is driving consumer opinion. A CCMA research initiative supported by Odigo. Is your contact centre ready for the ...

Zoom continues long-term commitment to the UK market  - Immersive Zoom Experience Centre opens in the heart of London - ...

Contact centre roles are adapting to market needs so says Hervé Leroux, Chief Marketing Officer at contact centre specialists ...

Unified View of the Customer. Full integration of Salesforce Einstein AI with the Five9 Platform Delivers Capabilities for ...

Business Systems & Motorway have been announced as the winners of the Partnership Award at The Forum’s prestigious 2024 ...

Evri announces £1 million investment into AI strategy to further transform the customer experience through its contact centre ...

Dubai Electricity and Water Authority (DEWA) has enhanced its Customer Care Centre to become an ‘Integrated Digital Interactive Hub’, enabling DEWA customers to access a wide range of services through ...

Cnect Wales launches Contact Centre training programme, opening career pathways into the customer service industry.

Calabrio, workforce performance company, announced at CCW its StateRAMP and TX-RAMP certifications of Calabrio GovSuite for contact centres ...

How Generative AI is changing customer service: challenges and opportunities in employment and efficiency for the contact ...

An Interview with Tatum Bisley on AI and Industry Evolution within the contact centre. Retail is evolving at lightspeed, and ...